Refund policy

Refund & Return Policy

At HopsyHop Playtime SA, we want you to be happy with your purchase. If you are not completely satisfied, we're here to help.

Returns

You may request a return within 7 days of receiving your order if:

  • The item is unused, unworn, and in its original condition.

  • The item is returned in its original packaging.

  • Proof of purchase is provided.

For hygiene and safety reasons, certain products may not be eligible for return unless they are faulty or damaged.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

If approved, we will arrange a replacement or refund at no additional cost.

Non-Returnable Items

We cannot accept returns for:

  • Items that have been used or damaged after delivery.

  • Products returned without their original packaging.

  • Items marked as non-returnable or final sale.

  • Gift cards (if applicable).

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping

  • If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping costs.

  • If you are returning an item for any other eligible reason, you are responsible for the return shipping costs.

Order Cancellations

Orders may only be cancelled before they have been dispatched.

Once an order has been shipped, it must follow the standard return process.

Contact Us

If you have any questions about returns or refunds, please contact:

HopsyHop Playtime SA
Legal Trading Name: Karla Pieters trading as HopsyHop Playtime SA
Email: hopsyhopplaytimesa@outlook.com