Shipping Policy

Thank you for shopping with HopsyHop Playtime SA.

We are committed to delivering your order safely and as quickly as possible.

Order Processing

• Orders are processed within 1–3 business days after payment has been confirmed.

• Orders are not processed on weekends or public holidays.

• During busy periods, processing times may be slightly longer. If this happens, we will notify you.

Delivery

We proudly ship throughout South Africa using Aramex.

• Estimated Delivery Time: 8–11 business days after your order has been dispatched.

• Delivery times are estimates and may vary depending on your location, weather conditions, or courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the selected shipping method.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Incorrect Delivery Information

Please ensure that your shipping address is correct before completing your purchase.

HopsyHop Playtime SA cannot be held responsible for delays or additional charges resulting from incorrect or incomplete delivery information provided by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.

We will work with the courier to investigate and resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact us at:

HopsyHop Playtime SA
Legal Trading Name: Karla Pieters trading as HopsyHop Playtime SA
Email: hopsyhopplaytimesa@outlook.com